Outlook and teams login issue
System: Office 365
Client: Outlook2016/teams
Issue:
Errors: After enter the account and password, it shows Error like below:
Something Went Wrong
Your computer's Trusted Platform Module has malfunctioned. If this error persists,contact your system administrator
Error Code:80090016
Correlation ID: 23900421-1d62-41b2-aa-6a-c043ffc6c310
timestamp:2022-01-12T 10:49:02Z
more information:https://www.microsoft.com/wamerrors
Server message:Keyset does not exist
The issue screenshot : Check screenshot
Solution:
1.Unlock administrator, logoff the current user account，login by .\administrator
2.Rename below floder：
C:\users\"username"\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy，to Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.old
3.Login outlook and teams under administrator account，（May has TPM error ）try serveral times.(mostly no error)
4. Restart the computer.
4.Use current user account login and open the outlook and teams（May has error first try, you can try serveral time for this）